Service Desk

{"xsrfToken":"e073aca6-6f8f-4fb7-b55e-fa062a820aa4_1a27432558a5b2d505317019d3c9879ffa383596_lout","branding":{"id":"8","key":"ppg","name":"PSD2 Gateway","portalBaseUrl":"/servicedesk/customer/portal/8"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/dbeae799-d36f-498f-ad0c-b6684ff3d2b7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZWEwYzM5OS00MzY2LTQ5MDQtYjIxYy0yOGRjNWMyNWQwMWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRiZWFlNzk5LWQzNmYtNDk4Zi1hZDBjLWI2Njg0ZmYzZDJiNyI6WyJyZWFkIl19LCJleHAiOjE1NzU3ODI4OTUsIm5iZiI6MTU3NTc4MjIzNX0.boWma6U49ev_67A2Z0TodOfwKX7ZYhiGH_YOaykVXsA&client=1ea0c399-4366-4904-b21c-28dc5c25d01d&mode=fit","logoId":"dbeae799-d36f-498f-ad0c-b6684ff3d2b7","isLogoAvailable":true,"helpCenterTitle":"|","sharedPortalName":"Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"it-IT":{"helpCenterTitle":"Benvenuto nel Centro assistenza","sharedPortalName":"Centro assistenza","localeDisplayName":"Italian (Italy)"},"en-US":{"helpCenterTitle":"|","sharedPortalName":"Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0046ad","helpCenterTitleColor":"#9a9797","bannerMediaApiUrl":"https://api.media.atlassian.com/file/61c4f2f5-f895-413a-8a5b-906b4cf88e94/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZWEwYzM5OS00MzY2LTQ5MDQtYjIxYy0yOGRjNWMyNWQwMWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjYxYzRmMmY1LWY4OTUtNDEzYS04YTViLTkwNmI0Y2Y4OGU5NCI6WyJyZWFkIl19LCJleHAiOjE1NzU3ODI4OTUsIm5iZiI6MTU3NTc4MjIzNX0.Flb8JpSnG34ao0_ujd1z0WbcKLn7suQ1xyCcI8D_7EQ&client=1ea0c399-4366-4904-b21c-28dc5c25d01d&height=300&mode=fit","bannerMediaApiFileId":"61c4f2f5-f895-413a-8a5b-906b4cf88e94","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"8","key":"ppg","projectId":10007,"serviceDeskId":8,"name":"PSD2 Gateway","description":"Welcome! You can raise a PSD2 Gateway request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/8","onlyPortal":false,"reqTypes":[{"id":"132","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"For example, upgrade Jira.","icon":10503,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10503","groups":[],"key":""},{"id":"133","name":"Technical Support Ticket","descriptionHtml":"","callToAction":"Technical Support Ticket","introHtml":"Need help for a technical issue? Ask us.","icon":10472,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[38],"key":""},{"id":"134","name":"Onboarding Support Ticket","descriptionHtml":"","callToAction":"Onboarding Support Ticket","introHtml":"Need help onboarding Fabrick platform solutions? Ask us.","icon":10469,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10469","groups":[38],"key":""},{"id":"116","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Get assistance for general IT problems and questions.","icon":10491,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[],"key":""},{"id":"119","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"Want to access work stuff from outside? Let us know.","icon":10506,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10506","groups":[],"key":""},{"id":"121","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"Request a new account for a system.","icon":10494,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10494","groups":[],"key":""},{"id":"123","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"If you are having computer problems, let us know here.","icon":10470,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10470","groups":[],"key":""},{"id":"127","name":"Request a desk phone","descriptionHtml":"","callToAction":"Request a desk phone","introHtml":"If you'd like to request a desk phone, get one here.","icon":10466,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[],"key":""},{"id":"130","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"Having trouble with a system?","icon":10508,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10508","groups":[],"key":""},{"id":"125","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"If you need a software license, raise a request here.","icon":10479,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10479","groups":[],"key":""},{"id":"126","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"For example, a new mouse or monitor.","icon":10475,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10475","groups":[],"key":""},{"id":"129","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"Need a mobile phone or time for replacement? Let us know.","icon":10471,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10471","groups":[],"key":""},{"id":"122","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"Request access for new employees.","icon":10499,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[],"key":""},{"id":"120","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer Jira.","icon":10504,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[],"key":""},{"id":"118","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"Raise a request to ask for temp wifi access for guests.","icon":10474,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10474","groups":[],"key":""},{"id":"117","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10472,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[],"key":""},{"id":"124","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"Request a redirect of our phone systems for a specific date and time.","icon":10477,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10477","groups":[],"key":""},{"id":"131","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"For example, upgrade the VPN server.","icon":10510,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10510","groups":[],"key":""},{"id":"128","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""}],"reqGroups":[{"id":38,"name":"Fabrick types"}],"orderMapping":{"38":[134,133]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PPG","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Service Desk","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":false}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}