Jira Service Management

{"xsrfToken":"e073aca6-6f8f-4fb7-b55e-fa062a820aa4_9cc56d12c5511531c69642660cb82f1bf0083e3a_lout","branding":{"id":"7","key":"fpa","name":"Fabrick Platform APIs","portalBaseUrl":"/servicedesk/customer/portal/7"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/dbeae799-d36f-498f-ad0c-b6684ff3d2b7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZWEwYzM5OS00MzY2LTQ5MDQtYjIxYy0yOGRjNWMyNWQwMWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRiZWFlNzk5LWQzNmYtNDk4Zi1hZDBjLWI2Njg0ZmYzZDJiNyI6WyJyZWFkIl19LCJleHAiOjE2MTE1MTY1NzUsIm5iZiI6MTYxMTUxNTkxNX0.VZln3jQyYmpRyIYly7EgAt9yfzh2oRdsA4GpYzC0kEs&client=1ea0c399-4366-4904-b21c-28dc5c25d01d&mode=fit","logoId":"dbeae799-d36f-498f-ad0c-b6684ff3d2b7","isLogoAvailable":true,"helpCenterTitle":"|","sharedPortalName":"Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"it-IT":{"helpCenterTitle":"Benvenuto nel Centro assistenza","sharedPortalName":"Centro assistenza","localeDisplayName":"Italian (Italy)"},"en-US":{"helpCenterTitle":"|","sharedPortalName":"Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0046ad","helpCenterTitleColor":"#9a9797","bannerMediaApiUrl":"https://api.media.atlassian.com/file/61c4f2f5-f895-413a-8a5b-906b4cf88e94/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZWEwYzM5OS00MzY2LTQ5MDQtYjIxYy0yOGRjNWMyNWQwMWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjYxYzRmMmY1LWY4OTUtNDEzYS04YTViLTkwNmI0Y2Y4OGU5NCI6WyJyZWFkIl19LCJleHAiOjE2MTE1MTY1NzUsIm5iZiI6MTYxMTUxNTkxNX0.ezq-0tLWr3xA6FVOfol-NvIe1a1xKBIiiHBKRGmcJWU&client=1ea0c399-4366-4904-b21c-28dc5c25d01d&height=300&mode=fit","bannerMediaApiFileId":"61c4f2f5-f895-413a-8a5b-906b4cf88e94","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"7","key":"fpa","projectId":10006,"serviceDeskId":7,"name":"Fabrick Platform APIs","description":"Welcome! You can raise a Fabrick Platform APIs request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/7","onlyPortal":false,"reqTypes":[{"id":"115","name":"Technical Support Ticket","descriptionHtml":"","callToAction":"Technical Support Ticket","introHtml":"Need help for a technical issue? Ask us.","icon":10472,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[32],"key":""},{"id":"97","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Get assistance for general IT problems and questions.","icon":10491,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[],"key":""},{"id":"100","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"Want to access work stuff from outside? Let us know.","icon":10506,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10506","groups":[],"key":""},{"id":"102","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"Request a new account for a system.","icon":10494,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10494","groups":[],"key":""},{"id":"104","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"If you are having computer problems, let us know here.","icon":10470,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10470","groups":[],"key":""},{"id":"108","name":"Request a desk phone","descriptionHtml":"","callToAction":"Request a desk phone","introHtml":"If you'd like to request a desk phone, get one here.","icon":10466,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[],"key":""},{"id":"111","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"Having trouble with a system?","icon":10508,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10508","groups":[],"key":""},{"id":"114","name":"Onboarding Support Ticket","descriptionHtml":"","callToAction":"Onboarding Support Ticket","introHtml":"Need help onboarding Fabrick platform solutions? Ask us.","icon":10469,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10469","groups":[],"key":""},{"id":"98","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10472,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[],"key":""},{"id":"99","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"Raise a request to ask for temp wifi access for guests.","icon":10474,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10474","groups":[],"key":""},{"id":"101","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer Jira.","icon":10504,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[],"key":""},{"id":"103","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"Request access for new employees.","icon":10499,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[],"key":""},{"id":"105","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"Request a redirect of our phone systems for a specific date and time.","icon":10477,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10477","groups":[],"key":""},{"id":"106","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"If you need a software license, raise a request here.","icon":10479,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10479","groups":[],"key":""},{"id":"107","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"For example, a new mouse or monitor.","icon":10475,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10475","groups":[],"key":""},{"id":"109","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""},{"id":"110","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"Need a mobile phone or time for replacement? Let us know.","icon":10471,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10471","groups":[],"key":""},{"id":"112","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"For example, upgrade the VPN server.","icon":10510,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10510","groups":[],"key":""},{"id":"113","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"For example, upgrade Jira.","icon":10503,"iconUrl":"https://fabrick-platform.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10503","groups":[],"key":""}],"reqGroups":[{"id":32,"name":"Fabrick types"}],"orderMapping":{"32":[115],"28":[104,97,106,107,110],"30":[111,105,112],"31":[111,106,113],"29":[102,100,98,99,101,103]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FPA","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Service Desk","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":false}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}